What is HOF?

Human and Organisational Factors (HOF) is a scientific discipline concerned with the understanding of interactions between humans and other elements of a system, and the profession that applies theory, principles, data, and other methods to design in order to optimize human well-being and overall system performance (International Ergonomics Association).

Outside of the rail sector, HOF is often referred to as either Human Factors (HF) or Ergonomics. All three terms have the same definition.

HOF integrates knowledge in the physical and social sciences such as Management Science, Sociology, Design Science, Political Science, Economics, Psychology, Physiology, or Engineering to enlarge the scope of study and investigation while considering organisational, institutional, cultural or political contributors to safety. The term ‘organisational’ has been introduced to highlight the organisational level of analysis and not only the individual level although obviously organisations are composed of individuals (ERA).

Besides supporting the integration of safety at the design stage, the HOF approach provides concepts and methods to identify the gaps between the task (work as prescribed or expected), and the activity (work as actually performed or experienced and reported by workers). These gaps, whether concerning the task or/and the activity are problematic as they are a source of residual risk and need to be taken into account (ERA).

This allows a better managing of workplace reality in complex organisations such as railway socio-technical systems, which is critical to lead to safety improvements (European Railway Agency).